Patient Portal Terms of Service


The Phoenix Children’s Patient Portal (“Patient Portal”) is provided as a service by Phoenix Children’s, your healthcare provider. This page explains the rights and requirements of visitors and users of Phoenix Children’s Patient Portal. The Patient Portal offers access to your Electronic Medical Record ("EMR") which is maintained by Phoenix Children’s and gives you a secure way to access your medical records, schedule appointments, review immunization history, view medications, and communicate with your Provider.

The Patient Portal is governed by these Terms of Use (“Terms”). These Terms cover all content, users and appropriate uses of the Patient Portal. The definition of content includes all text and visuals (e.g., photographs, graphics, and videos). Your use of the Patient Portal is conditioned on your acceptance of these terms without modification or subject to any conditions. Where noted on the Patient Portal, additional conditions, restrictions, and privacy policies may be required to access accounts, content, or services.

If you do not agree to these Terms, you, and or your designated representative, may not establish a Patient Portal account or access the Patient Portal. By using or accessing the Patient Portal you agree to be bound by these Terms.

Patient Portal Privacy Policy

Phoenix Children’s is committed to maintaining the privacy of visitors and users of the Patient Portal.

This policy explains the collection and use of your personal information when you visit and use the Patient Portal. Online services include, but are not limited to, Secure Health Messaging, live web chats, Request an Appointment, and all existing forms submitted through the websites. This policy is also available in Spanish.

Any updates to this privacy statement, including new features or services, or changes in privacy practices, will always appear on our websites.

Privacy of Children

We are committed to protecting the privacy of children. Our website and Patient Portal are intended for adults and adolescents age thirteen (13) and over. It is not intended for or designed to attract adolescents under the age of thirteen (13). We do not permit registration by, nor do we collect personally identifiable information from, any adolescent we know to be under the age of thirteen (13).

Modification of Terms of Use

Phoenix Children’s may revise these Terms and Notice of Privacy Practices (“Privacy Policy”) at any time. You are responsible for regularly reviewing these Terms and the Privacy Policy. A revised Terms of Use and Privacy Policy are effective upon posting, and your continued use of the Patient Portal indicates your acceptance to a revised Terms of Use or Privacy Policy.

Accessing Phoenix Children’s Patient Portal

Access to the Patient Portal is voluntary and information, personal or otherwise uploaded or added to the Patient Portal by you is contributed at will.

You must be at least 13 years old to establish a Patient Portal account with Phoenix Children’s. You may not permit any other person to access the Patient Portal using your username and password. The security of your password and the use of your account is your responsibility. If you learn or suspect that your username or password has been wrongfully used or disclosed, you should promptly notify Support at 602-933-1490 and immediately reset your password.

Using Phoenix Children’s Patient Portal

You agree not to post or transmit any information through the Patient Portal that infringes on the rights of others or violates their privacy.

You may not use the Patient Portal for any purpose that is unlawful, immoral, or is otherwise prohibited by these Terms. You may not use the Patient Portal in any manner which could damage, disable, overburden, or impair the Patient Portal or interfere with any other party's use and enjoyment of the Patient Portal. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided to you through the Patient Portal.

Maintaining Another Person's Connection

If you are legally authorized to view another person's health information, their Provider may give you access to the Patient Portal for that person, subject to these Terms.

Proxy Use of Phoenix Children’s Patient Portal

Depending on your account permissions, you may authorize a proxy(ies) to view and interact with the Patient Portal. You may authorize any person who qualifies for a Patient Portal account, including a minor, to be a proxy.

If you have agreed to allow a minor to be a proxy, you agree that you shall be solely responsible for: (a) acceptance of these Terms on the minor's behalf, (b) the minor's compliance with these Terms, (c) the on-line conduct of such minor; (d) monitoring such minor's access to and use of the Patient Portal; and (e) the consequences of such minor's use. Access or privileges you give to someone can be modified or removed by you at any time, for any reason.

When you share information from the Patient Portal with another individual, you acknowledge and accept responsibility for the decision to provide that individual with access to protected health information.

Disclosure of Information

Phoenix Children’s may, in our sole and reasonable discretion, disclose information contained within the Patient Portal to satisfy applicable law, regulation, legal process or governmental request.


The Patient Portal does not replace medical advice or treatment from a healthcare professional. By using the Patient Portal, you also acknowledge and agree to the following:

  • You use the Patient Portal at your own risk and assume all responsibility for doing so.
  • The inclusion of content does not necessarily mean or warrant any particular service, treatment or product is safe, appropriate or effective for you or your child.
  • The Patient Portal is provided “as-is.” Phoenix Children’s does not guarantee or warrant against errors in the accuracy, timeliness, and completeness of any online content.


Medical Emergencies

You understand that the Portal is not meant to be used in the case of an emergency. For all matters requiring urgent care which you believe may negatively impact your health or well-being, you understand that you must call 911 or proceed to the emergency department.

Limitations of Liability

Nothing contained in the Patient Portal is intended to be relied upon as a medical diagnosis or for treatment. The information should not be considered complete, nor should it be relied on to suggest a course of treatment for a particular individual. It should not be used in place of the advice of your Provider or other qualified healthcare provider.

The use of the site is entirely at your own risk, and in no event shall Phoenix Children’s be liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or any other monetary or other damages, fees, fines, penalties, or liabilities arising out of or relating in any way to this service, or sites accessed through the Patient Portal. Your sole and exclusive remedy for dissatisfaction with the service is to stop using the service.

Users release Phoenix Children’s, its affiliates, officers, directors, employees and representatives from any and all liabilities, including but not limited to attorneys’ fees and costs and indirect, consequential, exemplary, special and punitive damages, arising from user's use of the Patient Portal. You agree that you will indemnify and hold harmless Phoenix Children’s against any damages, losses, injuries, liabilities, judgments, costs or expenses (including reasonable attorneys' fees and costs) arising out of a claim by a third party relating to any material that you have posted or other actions taken by you on the Patient Portal.


Phoenix Children’s reserves the right to change, suspend or discontinue all or any aspects of the Patient Portal at any time without prior notice, unless noted otherwise.

Third Party Websites

The Patient Portal may contain links to sites operated by third parties including, but not limited to, third party sites that may display the Phoenix Children’s trademarks. These links are available for your convenience and for no other purpose.

Phoenix Children’s does not warrant or make any representation about the substance, quality, functionality, accuracy, or fitness for a particular purpose, merchantability, or any other representation about any third-party site or its content. A link to a third-party site through the Patient Portal does not constitute sponsorship, endorsement, approval, or responsibility for any third-party site.

The terms of use and privacy policy of any third-party site may differ substantially from the terms of use and privacy policies for the Patient Portal. Before using a third-party site, please review the terms and privacy policy of use for these sites.

Information We Collect

General Use

To monitor site usage and improve its quality, we gather general information about the use of the Patient Portal. We collect information from its users in three ways: (a) from Web server logs, (b) with cookies and (c) directly from the user.

(a) IP Addresses (Server Log Information)

An IP address is a number automatically assigned to your computer whenever you access the Internet. All computer identification on the Internet is conducted with IP addresses, which allow computers and servers to recognize and communicate with each other. The Patient Portal collects IP addresses in order to conduct system administration, report aggregate information to affiliates, subsidiaries, sponsors, advertisers or partners, and to conduct site analysis. The Patient Portal will also use IP addresses to identify any users who refuse to comply with the Patient Portal’s Terms of Use Agreement, and to identify users who threaten the Patient Portal’s service, site, user, clients or others.

(b) Cookies

The Patient Portal places a text file called a "cookie" in the browser files of your computer. Cookies are pieces of information that a Web site transfers to an individual's hard disk for record keeping purposes. The Patient Portal uses cookies during your online session to deliver content specific to your interests. Cookies allow Phoenix Children’s to avoid showing you the same message repeatedly.

(c) Registration (User-Supplied Information)

The Patient Portal’s site registration requires users to input contact information such as their name and e-mail address, and demographic information such as organization and/or role. The user's contact information is used to contact the user when necessary. Users may choose (opt-in) to receive future mailings. The Patient Portal uses this data to tailor the user's experience, showing the user content that reflects their stated preferences. This information may be shared with Phoenix Children’s business associates.

Information to Process Transactions

When you use our website to make appointments, register for events, purchase products or services, or join groups, we only collect information necessary to process the transaction. This may include your name, address, telephone, and fax numbers, e-mail address, and credit card number or other payment information.

This information is encrypted to assure that your private information is transmitted in a secure fashion, but please understand that no one can guarantee that unlawful or inappropriate use by third parties will not happen. Please see "Use of Information" for details of how we use some of this information for other purposes.

Payment Information

If we collect information for payment purposes, it is stored and used by us or by others we contract with to process orders for that transaction only.

Use of Information

We may use your e-mail address, address, fax number or other information to confirm a transaction, verify your identity, send you general information such as newsletters, or for similar purposes, either directly or through vendors we contract with. In some cases, you will be given the choice not to have your information used for some of these purposes. In those cases, you will be provided with information on how to opt out.

We will not disclose any information to third parties for any other purpose, and we will not sell mailing lists.


These Terms are governed by the laws of the State of Arizona. You hereby consent to the exclusive jurisdiction and venue of courts in Arizona in all disputes arising out of or relating to the use of the Patient Portal. Use of the Patient Portal is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including without limitation this paragraph.

If any part of these Terms are determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms shall continue in effect.


Phoenix Children’s may deliver notice to you by means of electronic mail, a general notice on the Patient Portal, or by written communication delivered by mail to your address on record. You may give notice to Phoenix Children’s at any time via electronic mail to or by letter delivered by first class postage prepaid U.S. mail or a nationally recognized overnight courier to the following address:

By mail at:
Privacy/Compliance Officer
Phoenix Children’s Hospital
1919 E. Thomas Rd.
Phoenix, AZ 85016

Contact Us

You may contact us about our privacy practices including these Terms of Use at any time:
By e-mail at:
By phone at: 602-933-1964
By fax at: 602-933-0309

For password resets or to report that your username or password has been wrongfully used or disclosed you may contact us at any time by phone for support at: 602-933-1490

Effective Date: April 10, 2023