Patient Portal - Frequently Asked Questions

I forgot my password, how can I reset it?

  • Go to the login page page and click Forgot Password?
  • Enter your Email Address and click Submit
  • An email will be sent with a link to reset your password. Click the link in the email and use the 6-Digit Verification Code that was sent, then create a new password.

How Do I Invite Additional Users to my Patient Portal?

  • Log in to the portal and click on: My Account
  • Click on: My Patients
  • Find the patient you would like to add a user to and click: Invite Users?
  • Fill in the person’s email address, first/last name and click: Send Invite

How do I update my contact information?

Once logged in, go to My Account. Click the button that says Update Personal Information? You can update your first and last name and cell phone number on this page . If you need to update your email address, please contact Health Information Management at

Can my adolescent child (ages 13-17) use my email to create their own portal account?

No. Adolescents must use their own email address or cell phone number to create their own portal account.

Are divorced parents both allowed access to the portal?

Yes. Unless there is a court order preventing one parent from participating in the medical care of the child, both parents may be granted access to the patient portal. Phoenix Children’s would need to be provided with a copy of this order.

My child is 18+, how do I continue to view their medical records?

At the age of 18, the patient’s account will be systematically transitioned to Owner permissions and the parent’s account will be transitioned to Standard Access (Full access to medical information, billing, and messaging within the patient portal).

For any additional questions, please reach out to the Phoenix Children's Patient Portal team at